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articles:why_companies_dont_promote_their_qms_certifications [2023/05/10 12:24] – [Isn't ISO 9001 / AS91xx Supposed to Improve Quality?] rrandallarticles:why_companies_dont_promote_their_qms_certifications [2023/05/10 17:42] (current) – [Why do they do this?] rrandall
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 Many companies either poorly publicize their ISO 9001/AS91xx Certification... or don't at all. These companies typically won't mention or post their QMS Certification on their website or mention it in e-mail signatures. Instead, they'll e-mail their ISO 9001/AS91xx certificates to ONLY those customers who request (or otherwise require) them. But no one else. Many companies either poorly publicize their ISO 9001/AS91xx Certification... or don't at all. These companies typically won't mention or post their QMS Certification on their website or mention it in e-mail signatures. Instead, they'll e-mail their ISO 9001/AS91xx certificates to ONLY those customers who request (or otherwise require) them. But no one else.
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 +The Certification Bodies (CBs) can't understand this. 
  
 I asked some companies why they did this (wearing my auditor hat) and they gave me a rambling non-answer. I asked some companies why they did this (wearing my auditor hat) and they gave me a rambling non-answer.
  
-However, when I asked some of my clients the same question, their answers revealed a disdain for ISO 9001/AS9100 Certification! They all said essentially the same thing... which was "//We don't want customers who come to us because we have an ISO 9001, AS9100, or AS9120 Certificate. We want customers who come to us because of OUR quality.//"+However, when I asked some of __my__ clients the same question, their answers revealed a disdain for ISO 9001/AS91xx Certification! They all said essentially the same thing... which was "//We don't want customers who come to us because we have an ISO 9001, AS9100, or AS9120 Certificate. We want customers who come to us because of OUR quality.//"
  
  
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 The answer is simple... the company sees little value in ISO 9001 OTHER than satisfying a customer requirement (or expectation) for them to hold an ISO 9001 (or AS91xx) Certificate from a CB. The answer is simple... the company sees little value in ISO 9001 OTHER than satisfying a customer requirement (or expectation) for them to hold an ISO 9001 (or AS91xx) Certificate from a CB.
  
-When customers stop demanding their suppliers to hold an ISO 9001 (or AS91xx) Certificate from a CB, these companies tend to surrender their certifications. With that "value" now gone, there is no longer justification for the added cost of maintaining a "Certification Management System". +When customers stop demanding their suppliers to hold certification from a CB, these companies tend to surrender their certifications. With that "value" now gone, there is no longer justification for the added cost of maintaining a "Certification Management System". 
  
 This is NOT to say that those companies no longer have a QMS... or allow it to languish. On the contrary, the [[articles:qms_vs_iso9001_cert_mgmnt_system|"actual" QMS]] remains in place because management views it as adding value. This is NOT to say that those companies no longer have a QMS... or allow it to languish. On the contrary, the [[articles:qms_vs_iso9001_cert_mgmnt_system|"actual" QMS]] remains in place because management views it as adding value.
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 So if your company has an unstructured, informal QMS, then ISO 9001 //may// improve your quality. Ultimately, customers requiring ISO 9001 or AS91xx certification simply want assurance that their suppliers have a basic, formal QMS. So if your company has an unstructured, informal QMS, then ISO 9001 //may// improve your quality. Ultimately, customers requiring ISO 9001 or AS91xx certification simply want assurance that their suppliers have a basic, formal QMS.
  
-Companies with very mature and sophisticated quality management systems (e.g., using Lean Six Sigma & TRIZ) would not benefit at all from implementing ISO 9001 or AS91xx. In fact, ISO 9001, AS9100, and many other QMS Standards actually promote some [[how_iso_perpetuates_flawed_concepts|flawed, antiquated concepts]]. Consequently, compliance with these standards could actually have an adverse effect on a sophisticated QMS!+Companies with very mature and sophisticated quality management systems (e.g., using Lean Six Sigma & TRIZ) would not benefit at all from implementing ISO 9001 or AS91xx. In fact, ISO 9001, AS91xx, and many other QMS Standards actually promote some [[how_iso_perpetuates_flawed_concepts|flawed, antiquated concepts]]. Consequently, compliance with these standards could actually have an adverse effect on a sophisticated QMS!
  
 [[https://deming.org/|{{ :articles:every-system-is-perfectly-10141-1.png?&400|}}]] [[https://deming.org/|{{ :articles:every-system-is-perfectly-10141-1.png?&400|}}]]