QMS Certification Support Services https://www.richardrandall.com/ 2026-06-10T06:34:30+00:00 https://www.richardrandall.com/ https://www.richardrandall.com/lib/exe/fetch.php?media=logo.png text/html 2022-07-01T16:56:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:5s&rev=1656694614&do=diff 5S - Information (and Resources/Tools for Implementation) Does your business look like a candidate for an industrial version of the TV show “Hoarders”? Are work areas cluttered and unorganized? Implementing 5S can solve those problems. 5S is a well-established and proven systematic methodology for improving efficiency (e.g., through better utilization of space & equipment availability), productivity, quality, and safety. Speaking in Lean Six Sigma terms, 5S helps to reduce non-value-added tim… text/html 2023-01-31T22:26:00+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:1911_improvements&rev=1675203960&do=diff The 1911 - A History of Improvements One of the most popular handguns in the world is the “1911”. It was adopted by the United States Armed Forces and designated the M1911, where it was THE standard-issue sidearm from 1911 until 1985. And an updated version of the M1911A1, designated the text/html 2023-01-31T20:48:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:a_matter_of_risk&rev=1675198083&do=diff A Matter of "Risk" When it comes to defining the word “risk”, ISO has several competing definitions; in various “official” ISO documents. And these are in further conflict with non-ISO industry standards. As one would expect, these differences have created conflict within ISO and confusion amongst users. The problem appears to stem from ISO attempting to create a text/html 2023-02-01T00:15:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:aar_m-1003-2019_requirements_for_documentation_-_records&rev=1675210518&do=diff AAR M-1003:2019 Requirements for Documentation & Records When compared to ISO 9001:2015 & AS 9100:2016 (D), AAR M-1003:2019 contains the fewest number of pages prescribing requirements. However, of these 3 popular QMS standards, it is the only one requiring a formal Quality Manual (sec. 2.3.1). text/html 2024-01-06T21:43:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:as_910xx_articles&rev=1704577425&do=diff AS9100 & Related Articles NEW Information on the upcoming IA9100 (replacing AS9100): "IA9100 Standard: QMS – Requirements for Aviation, Space and Defense Organizations" AS9100D Objective Evidence Requirements: Part 1 Documentation AS9100D Objective Evidence Requirements: Part 2 Records ISO 9001 / AS9100D - Basic Training AS9100 Under Revision - First Thoughts AS9100 - How OCAP affects AS9100 Companies AS9100 - The Performance-based Surveillance/Recertification (PBS/RP) Program (OPTIONA… text/html 2025-11-12T18:28:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:as_910xx_links&rev=1762972121&do=diff AS9100 & Aerospace Related Links Online Aerospace Supplier Information System (OASIS) V3 International Aerospace Quality Group (IAQG) Contact info. for AS Standard IDRs (IAQG Document Representatives) & SDRs (Sector Document Representatives) IAQG "Official" AS 9100:2016 Series Clarifications (2nd section of the linked page) IAQG Supply Chain Management Handbook (SCMH) SAE forms for AS9101G & F, AS9102 (FAIRs), 9104-002, 9145 (PPAP Approval) AESQ™ Supplementary Materials (e.g., 8D templa… text/html 2024-01-07T20:07:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:as9100-under_revision&rev=1704658063&do=diff First Thoughts Culture The proposed IA9100 includes the following language regarding “culture”: § Leadership – Clause 5.1.1.k – (NEW) ensuring goals and objectives intended to build a quality culture are consistent with policies, vision, mission, values, and the context of the organization (See clause 4.). text/html 2023-05-14T18:07:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:as9100d_basic_training&rev=1684087633&do=diff ISO 9001:2015 / AS9100:2016 (Rev. D) - Basic Training Beyond ISO 9001 / AS9100, sec. 7.2 “Competence”, there are many “hidden” or overlooked requirements in ISO 9001 / AS9100 involving training for which records are not explicitly required. These requirements usually involve text/html 2024-08-01T15:08:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:as9100d_oe_requirements-1&rev=1722524906&do=diff AS9100D Objective Evidence Requirements: Part 1 Documentation Go to Part 2 - Required Records AS 9100D is an incredibly poorly written QMS standard littered with ambiguous/vague requirements that have resulted in subjective interpretations and inconsistent implementation. This article discusses the minimum text/html 2024-08-01T15:09:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:as9100d_oe_requirements-2&rev=1722524997&do=diff AS9100D Objective Evidence Requirements: Part 2 Records Go to Part 1 - Required Documentation As mentioned in Part 1, AS 9100D is an incredibly poorly written QMS standard littered with ambiguous/vague requirements that have resulted in subjective interpretations and inconsistent implementation. This article discusses the minimum text/html 2019-08-10T21:27:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:as9100d_oe_requirements&rev=1565472446&do=diff AS9100D Objective Evidence Requirements: Part 1 Documentation AS 9100D is an incredibly poorly written QMS standard littered with ambiguous / vague requirements that have resulted in subjective interpretations and inconsistent implementation. This article discusses the minimum text/html 2022-03-18T13:00:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:as9100d_product_safety&rev=1647608443&do=diff AS9100 - Product Safety AS9100:2016 states 8.1.3 Product Safety If you're like most AS9100 companies, this requirement appears ambiguous/vague. That's because it is. And the “Note” is so nebulous that it is almost worthless. Sadly, there are a few articles, posts, and videos on the Internet from uninformed or poorly informed consultants confidently stating what they text/html 2025-05-02T01:57:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:auditing_7.1.5&rev=1746151063&do=diff Auditing ISO 9001/AS 9100, sec. 7.1.5 (Calibration) Test your knowledge and auditing skills to properly assess ISO 9001 / AS9100, sec. 7.1.5 by reviewing the following series of common scenarios encountered by both internal and external ISO 9001 / AS9100 auditors. Most of the technical information provided would be obvious to any 1 text/html 2023-05-14T17:51:15+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:auditing_plug_gages&rev=1684086675&do=diff Auditing Calibration of Plug Gages I recently performed an internal audit for a client who has been ISO 9001 registered for several years. During that time they had multiple external auditors... and NONE of them ever asked about the calibration of their approx. 200 plug gages (plain text/html 2023-07-31T16:30:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:bpmn&rev=1690821004&do=diff BPMN (Business Process Model and Notation) - Modern Flowcharting Flowcharts have traditionally been created using symbols that were standardized in ISO 5807:1985. This now antiquated standard has remained unchanged since its introduction (it doesn't even address text/html 2022-02-16T20:13:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:brown_m_and_ms&rev=1645042383&do=diff Visual Management... the Van Halen way Contrary to what the media reported (yes... just one more example of “fake” news), Van Halen's legendary “no brown M&Ms” contract clause was not the act of prima donnas, but rather a brilliantly quick and simple way of determining whether promoters had thoroughly read and complied with the technical specifications of their contract. text/html 2023-02-04T19:13:33+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:business_continuity_planning&rev=1675538013&do=diff Business Continuity Planning (BCP) The “best” industry standard for BCP is: NFPA 1600, “Standard on Continuity, Emergency, and Crisis Management” (2019 Edition) <https://www.nfpa.org/codes-and-standards/all-codes-and-standards/list-of-codes-and-standards/detail?code=1600> While NFPA 1600 has been influenced by ISO for many years, it still remains superior to ISO 22301 in many ways (see below). text/html 2021-02-02T03:45:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:caliber_bullets&rev=1612237527&do=diff Caliber & Types of Bullets Caliber You've probably heard someone use the term “knock-down” or “stopping power” associated with a bullet's perceived ability to stop a threat. Unfortunately, there is no way to measure “knock-down/stopping power text/html 2019-03-18T00:48:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:calipers-advantages_and_disadvantages&rev=1552870128&do=diff Calipers: Advantages and Disadvantages of the 3 types While many people generically refer to calipers as “Vernier Calipers”, there are actually 3 types of measuring caliper: vernier, dial, and digital. The difference is primarily in the indicator, which brings both advantages and disadvantages. text/html 2023-05-16T15:13:38+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:classifying_nonconformities&rev=1684250018&do=diff How Certification Bodies Classify Minor & Major Nonconformities Why should you care? When undergoing an ISO 9001 or AS91xx audit by a Certification Body (CB), if the auditor incorrectly classifies a “minor” nonconformity as a “major”, this typically requires the auditor to return on-site to (1) verify the effectiveness of the corrective action and (2) confirm a return to compliance. This means, in addition to the day rate charged by the CB, your company would have the added Travel & Living exp… text/html 2021-02-17T23:39:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:concealed_carry_weapon&rev=1613605176&do=diff Concealed Carry Weapon (CCW) When walking into a gun store and asking to see some handguns, the salesman “should” ask “How are you planning to use this handgun?” so as to figure out whether you're seeking a home defense handgun or a “Concealed Carry Weapon text/html 2023-03-22T21:45:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:context_of_the_organization&rev=1679521539&do=diff Context of the Organization... and "Interested Parties" While poorly described in ISO 9001:2015 & AS 9100:2016, the “Context of the Organization”... and “Interested Parties” actually involve cultural relativism. Cultural relativism is the idea that a person's beliefs, values, and practices should be understood based on that person's own culture, rather than be judged against the criteria of another. text/html 2019-10-07T01:10:22+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:coordinating_purchasing_and_accounting&rev=1570410622&do=diff Reducing Waste: Through Coordinating Purchasing & Accounting An incredible amount of waste is hidden in poorly coordinated activities between groups such as Procurement, Receiving, and Accounting. Example 1 A few years ago I visited a major industrial distributor where packaging personnel demonstrated their process for text/html 2024-02-06T04:05:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:crosbys_church_of_zero_defects&rev=1707192348&do=diff Crosby's Church of "Zero Defects" It is shocking that a common topic of debate among quality professionals today is whether the “Zero Defects” concept is valid. What is "Zero Defects" [ ] “Zero Defects” is a motivational management approach that first appeared in the text/html 2023-04-28T16:50:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:customer_satisfaction_a_fallacy&rev=1682700657&do=diff Customer Satisfaction: Do customers "really" know what they want? During 2020, there were 39.7 million firearm background checks... and an estimated 8.4 million “new” gun owners - who purchased 40% of the 21 million guns sold in the U.S. that year. text/html 2021-02-02T03:15:31+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:disassembly_and_cleaning&rev=1612235731&do=diff Disassembly and Cleaning While some pistols are more tolerant of neglect than others, not caring for a “tool” intended to preserve your life is foolish. People tend to depend on firearms when they need them most. And a neglected firearm is much more likely to fail than one that is properly maintained. text/html 2022-11-27T19:30:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:dmaic&rev=1669577428&do=diff DMAIC - For Improvement DMAIC is a FANTASTIC process improvement methodology. While I've been unable to determine its origin (whether from the Lean concept or Six Sigma approach), it was an integral part of GE's Six Sigma program during the late '90s. GE saved $12 billion over five years and added $1 to its earnings per share text/html 2021-02-11T03:40:47+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:dry_fire_training&rev=1613014847&do=diff "Dry Fire" Training Considering the cost of ammunition... and range fees, it makes sense for a “new” (learning) shooter to spend time using “dry-fire” training exercises. This involves: * practicing your stance * how you grip the pistol (which varies by type of pistol you're practicing to use) text/html 2022-05-23T16:04:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:employee_engagement&rev=1653321884&do=diff Employee Engagement I’m a student of history… which contains MANY lessons. One such lesson relating to employee engagement comes from WW II - when the larger and technically superior German Luftwaffe (Air Force) was soundly defeated by the RAF (Royal Air Force) in the Battle for Britain. How could this happen? The German commanders refused to listen to their pilots and NCOs with first-hand knowledge of how the RAF was winning. text/html 2025-04-18T17:49:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:glossary_links&rev=1744998577&do=diff Glossaries 14 CFR (Chapter I - Federal Aviation Administration) § 5.3 - Definitions 14 CFR (Chapter III - Commercial Space Transportation) § 401.5 - Definitions ASME B1.7-2006 "Screw Threads: Nomenclature, Definitions, and Letter Symbols" ASQ "Quality Glossary" Association for Project Management – "APM glossary of project management terms" BIPM JCGM 200:2012, "International vocabulary of metrology – Basic and general concepts and associated terms (VIM)", 3rd edition Defense Acquisition … text/html 2022-03-08T04:20:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:golf&rev=1646713245&do=diff Golf and Corrective Action Imagine that you're on a golf course. As you line up your shot and swing your club... your goal is to score at or below “par”. “Par” is the maximum number of strokes an expert golfer is allowed to take for each individual hole or to complete all the holes on a golf course. text/html 2021-02-12T00:56:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:handgun_grip&rev=1613091369&do=diff Pistol Grip Rather than discuss a revolver, I'll describe this concept of “grip” as it relates to three of the most popular semiautomatic pistols in the world; which are the Smith & Wesson M&P® Shield™, the Glock, and the model 1911. Thumbs Forward The “thumbs forward text/html 2021-02-02T01:39:47+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:holster&rev=1612229987&do=diff Selecting and Using a Holster Unless you plan on leaving your handgun at home (i.e., as a home defense weapon) you'll need to purchase a good holster. <note>If you're going to have a pistol for home defense... consider either getting a “Brace” for it - or trading it for a pistol cartridge Carbine (PCC). Both of these options extend your sight radius - providing better accuracy (and mitigating the risk of accidentally shooting a family member).</note> text/html 2022-03-16T04:12:30+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:how_diffusion_of_responsibility_destroys_quality&rev=1647403950&do=diff How “Diffusion of Responsibility” Hinders Quality In the science of social psychology, there is a phenomenon called “Diffusion of Responsibility”, whereby each person feels a decreased sense of responsibility when they’re part of a group. For example, in emergency situations, individuals feel less responsibility to respond or call for help if they know that there are others also watching the situation. They assume that someone else either has or will, take action. text/html 2023-05-17T16:28:56+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:how_iso_perpetuates_flawed_concepts&rev=1684340936&do=diff How ISO 9001 Perpetuates Flawed Concepts While ISO 9001:1994 (the 2nd release of the standard) wasn't perfect, it was clear, and concise consisting of only 9 pages. It held potential. However, rather than improving this standard, ISO took it in the opposite direction. ISO 9001:2015 is 29 pages filled with ambiguous/vague and subjective requirements. text/html 2024-02-08T18:53:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:how_to_appeal_nonconformance&rev=1707418406&do=diff How to Appeal a Nonconformance A MAJOR problem with both ISO 9001:2015 and AS 9100:2016 is the proliferation of ambiguous/nebulous/vague requirements that promote subjective interpretation and inconsistent application. Consequently, when encountering these ambiguous/nebulous/vague requirements, some auditors will adopt their own subjective, and therefore arguable, interpretation of the “intent” behind the requirement. This often happens because it's beyond the comprehension of an experience… text/html 2022-03-02T19:15:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:how_to_create_effective_procedures&rev=1646248543&do=diff How to Create Effective Procedures In order for procedures to be effective, users must read them. And in my experience, the vast majority of quality procedures and Work Instructions are both poorly written and boring. How can you change that? By writing procedures that engage the reader. text/html 2023-05-15T03:46:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:how_to_request_clarifications_on_as9100&rev=1684122418&do=diff How to Request Clarification on an AS9100 Requirement In order to request AS9100 clarifications, you must have a login for OASIS (Online Aerospace Supplier Information System). If you’re not registered to access this site, then click “Register to Get Access” (under “ text/html 2019-11-01T02:56:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:human_error_b-17_crashes_during_ww_ii&rev=1572576994&do=diff Human Errors: B-17 Landing Crashes During WW II Sgt. Lloyd Merrifield During World War II, the Boeing B-17 “Flying Fortress” had a series of runway crashes caused by the landing gear retracting when they touched down. Accident investigators blamed these incidents on pilot (or human) error, as there were no obvious mechanical failures. text/html 2023-03-09T15:46:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:human_factors&rev=1678376769&do=diff Human Factors [ ] While not specifically mentioned in ISO 9001:2015 (other than a awkwardly written “Note” under sec. 7.1.4), AS 9100 requires: including, as applicable, those related to human factors However, ISO 9001 does require: human error text/html 2023-06-27T18:57:15+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:human-factors_in_cause_and_effect_analysis&rev=1687892235&do=diff The "Human Factors" in Cause & Effect Analysis AS91xx requires “human factors” to be considered when “determining the causes of” a nonconformity. Interestingly, the corrective action process itself (specifically the Cause & Effect Analysis process) is prone to several significant human factors. text/html 2024-04-21T17:33:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:improvement_articles&rev=1713720789&do=diff Improvement & Lean 6 Sigma <https://www.huimfg.com/blog/8-wastes-lean-manufacturing> 5S - Information (and Resources/Tools for Implemention) BPMN (Business Process Model and Notation) - Modern Flowcharting Continuous Improvement... and TRIZ DMAIC - For Improverment Employee Engagement How to Create Effective Procedures Human Error: B-17 Landing Crashes During WW II Kaizen - Separating the Myths from Reality PDCA - The Origin Myth Performance Boards and Obeyas Reducing Waste: Through … text/html 2023-02-04T18:45:55+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:improvement_links&rev=1675536355&do=diff LEAN Six Sigma Training & Certifications "Go Lean Six Sigma" Training & Certifications LSSI Lean Six Sigma Training & Certifications SSGI Lean Six Sigma Black Belt Certification Cert 4U Pro Online Certifications MSI Lean Six Sigma Training & Certifications FREE LEAN Six Sigma Training FREE Lean 6 Sigma White Belt Training & Certification is available from: <https://www.msicertified.com/lean-six-sigma-white-belt-certification.html> FREE Lean 6 Sigma White Belt Training & Certification i… text/html 2024-02-08T18:58:02+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:iso_9001_articles&rev=1707418682&do=diff ISO 9001 & Related Articles ISO 9001 Objective Evidence Requirements: Part 1 Documentation ISO 9001 Objective Evidence Requirements: Part 2 Records ISO 9001 / AS9100D - Basic Training Context of the Organization... and "Interested Parties" Classifying Nonconformities (ISO 9001 & AS9100) Customer Satisfaction: Do customers "really" know what they want? Auditing ISO 9001/AS 9100, sec. 7.1.5 (Calibration) How to Appeal a Non-conformance ISO 9001 Certification Cost How ISO 9001 perpetuates… text/html 2023-06-19T02:01:40+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:iso_9001_certification_cost&rev=1687140100&do=diff ISO 9001 Certification Cost While the cost of implementation varies to the extreme (e.g., cost of consultants, training of personnel, opportunities lost due to delayed/slow implementation), the cost of ISO 9001 certification can be reasonably approximated. text/html 2025-02-04T20:21:30+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:iso_9001_links&rev=1738700490&do=diff ISO 9001 & Related Links ISO TC/176/SC2 Home Page ISO 9001:2015/Amd 1:2024(en) "Quality management systems — Requirements — AMENDMENT 1: Climate action changes" (FREE Online Version) Official ISO 9001:2015 Interpretations from ISO TC/176/SC2 (Binding) Download Previous Lists of Official ISO 9001 Interpretations (Binding): Request an ISO 9001:2015 Interpretation "US Interpretations of ISO 9001" (from ASQ) - NON-binding [WG22 U.S. Guidance for handling requests for interpreta… text/html 2024-08-01T15:06:33+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:iso_9001_objective_evidence_requirements-part_1-documentation&rev=1722524793&do=diff ISO 9001 Objective Evidence Requirements: Part 1 Documentation Go to Part 2 - Required Records ISO 9001:2015 is an incredibly poorly written “entry-level” QMS standard littered with ambiguous/vague requirements that have resulted in subjective interpretations and inconsistent implementation. This article discusses the minimum text/html 2024-08-01T15:07:02+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:iso_9001_objective_evidence_requirements-part_2-records&rev=1722524822&do=diff ISO 9001:2015 Objective Evidence Requirements: Part 2 Records Return to Part 1 - Required Documentation As mentioned in Part 1, ISO 9001:2015 is an incredibly poorly written QMS standard littered with ambiguous/vague requirements that have resulted in subjective interpretations and inconsistent implementation. text/html 2023-04-22T17:35:50+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:iso_globalist_agenda&rev=1682184950&do=diff ISO and Globalism Does ISO (International Organization for Standardization) have or support, a globalist agenda? Since the beginning of the 21st century, ISO has been transitioning from a group supported by individual nations; to a central body dictating to those individual nations. With each new revision to an ISO standard, their increasingly globalist agenda becomes more evident. text/html 2023-02-02T01:38:19+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:iso17025-2017_oe_requirements-1&rev=1675301899&do=diff ISO/IEC 17025:2017 Objective Evidence Requirements: Part 1 Documentation ISO/IEC 17025 is a much more technical QMS standard that ISO 9001. And while previous versions were better written, the 2017 version still offers significant value. This article discusses the minimum text/html 2023-03-10T16:36:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:kaizen-myth_and_reality&rev=1678466205&do=diff Kaizen - Separating the Myths from Reality Despite the popularity of the word “Kaizen”, I often hear inconsistencies and misinformation (e.g., “myths”) associated with the word. It's time to sort out what a “Kaizen” really is... and is not. text/html 2020-07-10T15:24:38+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:m4_sherman_tank_pistol_port&rev=1594394678&do=diff The "Pistol Port" that wasn't used as a "Pistol Port" on the M4 Sherman Tank The M4 “Sherman” tank entered production during July 1942 with the D50878 turret casting. The earliest versions of this turret featured a “pistol port” on the left side towards the rear. In the photographs below (of an M4A1 text/html 2021-01-31T20:49:02+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:magazine_capacity&rev=1612126142&do=diff Magazines Your pistol probably came with only one or two magazines. So you'll probably want at least one extra. And, while often overlooked, you should also maintain your magazines. If you watch the “News”, you may have noticed that they use the words text/html 2023-05-14T23:13:59+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:management_review_hoops&rev=1684106039&do=diff Management Review "Hoops" I've read several articles online by folks complaining that management isn't taking management reviews seriously (required by ISO 9001/AS9100 sec. 9.3, “Management Review”). One such BLOG article was titled “What's so bad about Management Review?” Upon delving into the article (and its associated linked BLOG entries), the author's text/html 2025-07-09T00:43:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:metrology_articles&rev=1752021792&do=diff Metrology (Calibration) Related Articles Auditing ISO 9001/AS 9100, sec. 7.1.5 (Calibration) Calipers: Advantages and Disadvantages of the 3 types ISO 17025:2017 Objective Evidence Requirements: Part 1 Documentation NIST Traceability Numbers - The Sasquatch of Metrology Reducing Waste: Through Optimizing Calibration Intervals "Significantly-Out-Of-Tolerance" (SOOT) Conditions Using State Metrology Labs (for inexpensive calibration of weights – aka mass) What are Accuracy Ratios? text/html 2023-03-21T20:40:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:metrology_links&rev=1679431205&do=diff Metrology (Calibration) & ISO 17025 Links NIST OWM (Office of Weights and Measures) "Good Laboratory Practices" NIST OWM (Office of Weights and Measures) "Good Measurement Practices" NIST OWM (Office of Weights and Measures) "Standard Operating Procedures" NIST OWM (Office of Weights and Measures) "Proficiency Testing" NIST Handbook 44 (current edition) Template for a Calibration Procedure (from NIST) ISO Budgets (Rick Hogan) ISO 17025 Clarifications on ISO/IEC 17025-requiremen… text/html 2023-04-20T02:25:01+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:misuse_of_corrective_action_system&rev=1681957501&do=diff Case Study - Misuse of a Corrective Action System I was visiting a new client where I noticed that many of the issues identified in the company’s Corrective Action system were NOT actually nonconformities. When asked about this, the Quality Manager explained that it was their practice to input all “Observations” and any “Opportunities For Improvement” identified from audits (whether internal or external) into their corrective action system. text/html 2019-10-06T17:08:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:mule_tails&rev=1570381684&do=diff Visual Management... and Mule Tails A mule is the offspring of a male donkey and a female horse. The genetic mismatch of these species causes sterility, but the hybrid creates a pack animal that combines a horse’s strength and intelligence with a donkey’s sure-footedness and endurance. In addition, a mule’s hide and hooves are tougher than a horse’s, and along with their tolerance of poorer coarser foods and abilities to tolerate arid terrains, endure heat better. Mules can carry heavier loads … text/html 2025-11-18T20:33:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:nist_traceability&rev=1763498034&do=diff NIST Traceability Numbers - The Sasquatch of Metrology <https://www.scholastic.co.nz/media/3547/190189_bigfoot_clipart.png> Every so often, I'll hear of an experienced Quality Management System (QMS) Auditor insisting that the only way to prove calibration (metrological) traceability is through the inclusion of NIST Traceability/Test numbers on a calibration certificate. text/html 2023-06-18T02:01:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:ocap-aqms_process_effectiveness&rev=1687053678&do=diff OCAP – AQMS Process Effectiveness from Previous Audit Report AS9100 auditors are required (by SAE AS9101, "Quality Management Systems - Audit Requirements for Aviation, Space, and Defense Organizations") to complete a “Process Effectiveness Assessment Report” (PEAR), Form 3, for EACH “key” process identified by the company. The PEARs include a matrix (shown below) where the auditor selects a number (1-5) as an indication of the effectiveness of the process based upon whether: text/html 2023-06-20T22:10:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:ocap-complexity&rev=1687299054&do=diff OCAP – Complexity While there is really nothing that a company can do to alter its complexity (without major changes in how it operates), the remaining “Risk Factors” are completely in control of the business. However, if there are changes in your organization, you should immediately notify your CB (certainly prior to the next audit activity performed by your CB). The risk level for your organization should coincide with the criteria contained in the quadrant that best describes your organizati… text/html 2023-06-18T01:54:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:ocap-customer_complaints_feedback&rev=1687053246&do=diff OCAP – Customer Complaints / Feedback In addition to the above KPIs, the OCAP requirement includes “Customer Complaints / Feedback” as requiring a “Quality Objective”. This data is typically highly subjective (e.g., customer “perceptions text/html 2023-06-18T01:52:31+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:ocap-internal_audit&rev=1687053151&do=diff OCAP – Internal Audit The OCAP “Risk Factor” criteria relating to internal audit performance is: AS9104/1A, Table 5 - Internal audit program risk analysis Internal Audit Program Risk Characteristics High Performing Audit Program Low text/html 2023-06-18T01:53:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:ocap-otd&rev=1687053209&do=diff OCAP – On-Time Delivery & Conformity of Delivered Product or Service AS9100sec. 5.1.2 “Customer Focus”, already requires (1) On-Time Delivery and (2) Conformity of Delivered Product or Service to have “Quality Objectives” associated with them (as KPIs - Key Performance Indicators). text/html 2023-09-14T16:24:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:ocap&rev=1694708684&do=diff How OCAP affects AS9100 Companies The revised SAE AS9104/1A requires AS 9100 CBs (Certification Bodies... AKA Registrars) to use the “Organization Certification Analysis Process (OCAP)” to determine an overall “risk rating” for each certified company. This text/html 2025-10-31T16:39:56+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:optimizing_calibration_intervals&rev=1761928796&do=diff Reducing Waste: Through Optimizing Calibration Intervals One of the most often overlooked areas in Lean Six Sigma for reducing waste is the optimization of calibration (i.e., metrological confirmation) intervals. Why should you care about optimizing calibration intervals? text/html 2023-03-17T14:35:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:other_articles&rev=1679063709&do=diff Other Articles AAR M-1003:2019 Requirements for Documentation & Records How “Diffusion of Responsibility” Hinders Quality How a QMS is different from an ISO 9001 Certification Management System How to Appeal a Non-conformance QMS Certifications Listing Those who fail to plan… plan for MANY nonconformities! Business Continuity Planning (BCP) Stories The Grain of Sand The Salesman vs The Subject Matter Expert text/html 2023-05-15T15:56:24+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:pbs_rp_program&rev=1684166184&do=diff The AS9100 Performance-based Surveillance/Recertification (PBS/RP) Program (OPTIONAL) Existing AS9100 Registered companies have the option to apply for the “Performance-based Surveillance/Recertification Process” (Described in SAE AS9104/1A, “Appendix D” text/html 2021-07-16T02:21:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:pdca-how_we_miss_shewarts_point&rev=1626402072&do=diff PDCA - How We're Missing Shewhart's Point While the PDCA cycle/wheel is often attributed to Walter A. Shewhart, a little research reveals that PDCA cycle/wheel is actually completely different from what Shewhart was attempting to communicate. I seriously doubt that Shewhart would want to be credited (or associated) with the PDCA (or PDSA) cycle/wheel. Deming should receive all of the credit (or blame) for that particular model. text/html 2022-11-24T16:39:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:pdca-the_origin&rev=1669307947&do=diff PDCA - The Origin Myth The PDCA (plan–do–check–act) is an iterative design and management method used in business for the control and continuous improvement of processes and products. While the PDCA cycle/wheel is often attributed to W. Edwards Deming text/html 2020-07-14T02:45:38+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:performance_boards_and_obeyas&rev=1594694738&do=diff Performance Boards & Obeyas Performance Boards Many companies create and place “Performance Boards” (e.g., QDIP, SQDC boards) in their manufacturing areas/cells. While these boards go by many names, their purpose is to provide high visibility in monitoring KPIs ( text/html 2023-02-09T01:26:20+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:pole_on_front_of_jeep&rev=1675905980&do=diff Countermeasures: The pole on the front of a WW II US Army Jeep You may have seen photos - or even movies - where a US Army Jeep has a pole sticking up from the front of it. This pole was not in any way “standard” for the jeep. Instead, it was crudely assembled and welded onto the Jeep by maintenance crews in the war zone. text/html 2021-12-20T02:19:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:preventive_action_not_equal_to_risks_and_opportunities&rev=1639966779&do=diff Preventive Action ≠ Risks and Opportunities? While not mentioned in the original ISO 9001:1987, the term “preventive action” was introduced into ISO 9001:1994. Intended to be a simplistic, yet formalized proactive approach toward addressing “risks”, the new term created a great deal of confusion. This was primarily because the term wasn’t defined in the standard - and users rarely purchased ISO 8402:1994, “ text/html 2023-02-04T19:04:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:process_related_links&rev=1675537457&do=diff Process Flowcharting Links "Business Process Model and Notation" (BPMN™) Standard BPMN Quick Guide The suite of BPMN symbols is included in all major flowcharting software programs (e.g., EDraw, Visio with BPMN). Also, everal free and/or inexpensive online Flowcharting applications are available, such as: * Bonita Studio (Desktop) * Camunda Modeler (Desktop version of Cawemo)) * Cawemo (Web-Based) * Diagram Draw.io (Web-Based - Select "BPMN 2.0" from "More Shapes" dialog)) * Draw.i… text/html 2023-05-14T23:17:32+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:purchasing-quality_clauses_vs_sqr_manual&rev=1684106252&do=diff Purchasing: Quality Clauses vs. Supplier Quality Requirements Manual When developing your purchasing system, one question is whether to invoke specific “Quality Clauses” or to reference an all-inclusive “Supplier Quality Requirments Manual” (SQRM). What are the pros & cons of each? text/html 2023-07-21T02:17:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:qms_auditing_articles&rev=1689905837&do=diff QMS Auditing Articles Auditing Calibration of Plug Gages Auditing ISO 9001/AS 9100, sec. 7.1.5 (Calibration) Risk-Based Internal Audits Types of Audits (e.g., system audits, product audits, configuration audits) Value Added Audits What are Source Inspections? text/html 2021-04-27T01:09:11+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:qms_certifications_listing&rev=1619485751&do=diff QMS Certification Programs There are a growing number of QMS (Quality Management System) Certifications available, but which one is best for your business? Ultimately, it's all about what your customer wants. The following is a list of QMS Certification programs that I am aware of. However, as more companies become dissatisfied with ISO, we should expect to see this number grow. text/html 2023-12-08T15:09:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:qms_vs_iso9001_cert_mgmnt_system&rev=1702048167&do=diff How a QMS is different from a "Certified Management System" EVERY company in a free market economy has a QMS (Quality Management System). Whether formal or informal and regardless of the degree to which it is documented, it exists because management views it as adding value. This QMS likely existed prior to the company ever becoming aware of ISO 9001 (or AS9100). We know this because if the company didn’t have any sort of QMS, customers would take their business to competitors and it would (eve… text/html 2024-12-02T15:41:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:quality_tools&rev=1733154096&do=diff General Quality Tools & Templates ASQ Quality Tools & Templates Unilaterial & Bilateral Cp - Cpk Calculator (Excel template): from Lean Flow Consulting Process Sigma Calculators Six Sigma Calculator (from goodcalculators.com) Six Sigma Calculator (from datatab.net) Sources for Standards EverySpec.com (Premiere source for free downloads of U.S. government and military standards, specifications, handbooks, and documents) Standard Store (Over 180,000 discount priced Standards) NATO - All… text/html 2023-01-31T22:54:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:rainbows_unicorns_audit_reports&rev=1675205653&do=diff Rainbows, Unicorns... and Audit Reports? Audit Reports are “supposed” to contain the results of an “audit”... which is defined as: objectiveobjectively So why does AS9101G, Form 5, “Audit Report” include a field, under the “Audit Conclusions text/html 2023-03-16T23:51:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:re-thinking_capa&rev=1679010687&do=diff Re-Thinking CAPA CAPA is an acronym for “Corrective Action / Preventive Action”. If you've been involved with the Quality profession for longer than 10 minutes, you've probably heard this term. Why should you "re-think" CAPA? The short answer is because CAPA makes a general assumption that is often incorrect. text/html 2022-05-16T00:25:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:re-writing_iso_9001_through_interpretation&rev=1652660739&do=diff Re-writing ISO 9001:2015... through Interpretation According to Merriam-Webster, the word “textualism” is defined as a “strict or rigid adherence to a text (such as the text of the Scriptures)”. This word is most often used in the US legal profession and refers to text/html 2021-08-12T17:13:31+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:recoil&rev=1628788411&do=diff Handgun Weight & Recoil Before purchasing a handgun, you should be sure that you can physically handle both: * the weight of the loaded handgun and * the amount of recoil that handgun will produce when firing various cartridges. Serious consideration should be to your upper body strength, wrist strength, and any physical conditions - such as arthritis or other joint pain/tenderness. text/html 2023-03-17T01:50:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:risk_ca_articles&rev=1679017836&do=diff Risk & Corrective Action Related Articles A Matter of "Risk" (How ISO is struggling to (re-)define "risk") Corrective Action "Whac-A-Mole" Countermeasures: The pole on the front of a WW II US Army Jeep Crosby's Church of Zero Defects Golf and Corrective Action Human factors in Cause and Effect Analysis Misuse of a Corrective Action System (A Case Study) Preventive Action ≠ Risks and Opportunities? Re-thinking CAPA text/html 2023-02-18T04:21:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:risk-based_audits&rev=1676694086&do=diff Risk-Based Internal Audits Certification Bodies (CBs) are placing greater emphasis on companies performing “risk-based” internal audits. While this term is not defined in any ISO or AS standard that I am aware of, the “ISO 9001 Auditing Practices Group - Guidance on: Internal Audits” (dated 2020-07-19) does contain a very good description of text/html 2018-07-01T14:53:19+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:small_pocket&rev=1530456799&do=diff The “Voice of the Customer”… and the small pocket on jeans Pixabay.com Most people have no idea what the purpose is for the tiny pocket peeking out over the right pocket of their jeans. Some people have speculated that it was designed for keys, coins, tickets, matches, lighters, etc. But the pocket is too narrow and deep to retrieve most items placed in it. So what was it really designed for? text/html 2025-07-26T21:48:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:soot&rev=1753566492&do=diff "Significantly-Out-Of-Tolerance" (SOOT) Conditions While you may have never heard this term before, you may encounter it IF you're a supplier to Collins Aerospace OR Pratt & Whitney. The Collins "AEROSPACE SUPPLIER QUALITY REQUIREMENTS" (ASQR-01, Rev. 15), includes the following section: 7.1.5.1.2.1.1 Monitoring and Measuring Resources - General Significant-Out-Of-Tolerance (SOOT) condition is defined as Measuring and Test Equipment (M&TE) out-of-tolerance condition that either (a) exceeds… text/html 2022-01-14T16:47:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:source_inspections&rev=1642178863&do=diff What are Source Inspections? A “Source Inspection“ is different from a “Supplier Audit” (or Product Audit) because it is an “inspection” (not an audit). Unlike a Supplier/Product Audit (which follows a product through its entire production process – verifying that requirements have been met), a Source Inspection either takes place at: text/html 2023-11-22T21:22:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:supplier_quality_surveys&rev=1700688127&do=diff Supplier Quality Surveys - You're probably doing them wrong I've seen a large number of Supplier Quality Surveys (e.g., “Supplier Evaluation Survey”) completed by suppliers (i.e., a self-assessment) and provided to potential customers as a basis for text/html 2020-04-03T18:56:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:the-grain_of_sand&rev=1585940187&do=diff The Grain of Sand By Richard Randall There was once a manager who had 5 equally qualified candidates apply for a single job. Each applicant, in sequence, was invited into the managers' office for an interview. After a brief introduction, the manager would take a small pinch of sand from a bag, and drop several grains on his desk. The manager would then say, “ text/html 2021-02-17T23:49:55+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:the-sme_vs_salesman&rev=1613605795&do=diff The Salesman vs. the Subject Matter Expert During 2020 people all over the US began “panic buying” firearms. In many cases, these people had never owned, much less handled a firearm. In fact, some of them had previously been anti-gunners! Unwitting people would confidently walk into random gun stores intent upon purchasing “a gun”. In most cases, they had no idea what they specifically wanted… or more importantly, needed. Yet the very helpful commission-paid Sales Staff always seemed to have … text/html 2021-09-29T23:44:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:those_who_fail_to_plan&rev=1632959069&do=diff Those who fail to plan... I’ve found that the old adage of “Those who fail to plan, plan to fail”, is easily modified to state: As a Quality Management System (QMS) auditor and consultant, I’ve visited many companies during my career… including several Fortune 500 companies. And I've observed that MANY of the nonconformities identified, whether internally or from external QMS auditors, have similar root causes. This is so common that some “Corrective Action” software databases include a sele… text/html 2022-05-24T00:17:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:traditional_vs_lss_thinking&rev=1653351474&do=diff Traditional Business Management vs. Lean Six Sigma Management Approaches Traditional Management Lean 6σ Management Revenue Focused Margin Focused Processes - High-Level SIPOC Focused Processes - Detailed to promote standardization & Consistency text/html 2021-02-03T01:12:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:triggers&rev=1612314773&do=diff Trigger Types (and Issues) The “feel” of a trigger is an important consideration for any handgun. And this includes factors such as: * Trigger Operation (fulcrum/hinged or “straight slide” triggers) * Trigger “pull” (force required to release the firing pin) text/html 2023-02-10T00:49:19+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:triz_application&rev=1675990159&do=diff Continuous Improvement... and TRIZ While the term “Continuous Improvement” is thrown around with reckless abandon, I find that few quality professionals have a good understanding of it. While most QMS (Quality Management System) standards promote text/html 2024-04-21T17:48:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:triz-technical_contradictions&rev=1713721686&do=diff TRIZ – Resolving Technical Contradictions The vast majority of Continuous Improvement Professionals / Practitioners are unaware of “Technical Contradictions” in processes. A Technical Contradiction is a problem where improving one parameter negatively affects another. Imagine a text/html 2024-08-01T15:37:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:types_of_audits&rev=1722526654&do=diff Types of Audits Before we discuss the different “types” of audits, we must first define the “scope” of the audit. Internal Audits External Audits 1st Party Audits 2nd Party Audits 3rd Party Audits Audits conducted by an organization itself, or on its behalf (e.g., through contracted auditors - for independence), of its internal functions and processes text/html 2024-08-04T19:49:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:understanding_quality_kpis_and_objectives&rev=1722800958&do=diff Understanding Quality KPIs & Objectives Before discussing “KPIs and Objectives” (Goals/Targets), we must first recognize and understand the hierarchical relationship between the Quality Policy, KPIs, and Quality Objectives. * A “Quality Policy” establishes the intentions and direction of an organization (as formally expressed by its top management) related to quality. text/html 2024-02-08T18:48:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:use_of_iso_9001_certification_marks&rev=1707418126&do=diff Use of ISO 9001 Marks/Logos Once you've received your ISO 9001 Certification, you can now advertise this certification to existing & potential customers! However... there are strict rules about “how” you can... and cannot advertise your certification. text/html 2023-02-20T18:08:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:using_red_team_vs_blue_team_to_improve_quality&rev=1676916519&do=diff Using "Red Team vs. Blue Team" to Improve Quality The “red team vs. blue team” approach has long been used in military, security, cybersecurity, and business settings. It typically features a “red team” tasked with testing assumptions, identifying vulnerabilities, and role-playing from adversarial perspectives, to see whether a “blue team” can adequately defend prevailing ideas. text/html 2023-06-21T21:33:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:using_state_metrology_labs&rev=1687383203&do=diff Using State Metrology Labs Having weights (mass) re-calibrated by a commercial metrology (calibration) laboratory is often cost prohibitive (i.e., it's cheaper to purchase new certified weights). However, many taxpayer-funded State operated metrology laboratories (e.g., State Dept. of Agriculture) offer inexpensive calibration of weights (aka mass). Check the fees from your State Metrology lab before purchasing new weights. text/html 2023-07-19T03:00:59+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:value_added_audits&rev=1689735659&do=diff Value Added Audits Contrary to the better-known audits that focus on verifying “compliance” with procedures, a “Value-Added Audit” focuses on improvement through the elimination or reduction of non-value-added (NVA) activities/steps in a process. Ultimately, enforcing compliance with ineffective/inefficient procedures simply reinforces and perpetuates ineffective/inefficient processes text/html 2024-02-08T23:56:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:verifying_iso_9001_certification_status&rev=1707436581&do=diff ISO 9001 Certificate Verification While there have been efforts to create a centralized database of ISO 9001 certified companies... these efforts have largely gone unrealized. HOWEVER, some Certification Bodies (CBs) have an online database for customers to text/html 2024-02-06T04:17:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:whac-a-mole&rev=1707193045&do=diff Corrective Action "Whac-A-Mole" While “Corrective Action” has traditionally been considered an essential component for any quality management system, surprisingly few quality professionals have a good understanding of it. This is most often because so many quality professionals lack a basic understanding of text/html 2023-05-15T03:33:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:what_are_accuracy_ratios&rev=1684121621&do=diff What are Accuracy Ratios Many users overlook the requirement in both ISO 9001 & AS9100D that states: The organization shall determine and provide the resources needed to ensure valid and reliable results when monitoring or measuring is used to verify the conformity of products and services to requirements. text/html 2023-05-19T18:11:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:what_is_audit_duration_vs_audit_time&rev=1684519874&do=diff What is "Audit Duration" vs. "Audit Time" IAF MD 5:2019, "Determination of Audit Time of Quality, Environmental, and Occupational Health & Safety Management Systems" (Issue 4, Version 2), Sec. 1, “Definitions”, states: 1.7. Duration of Management System Certification Audit Part of audit time (1.6) spent conducting audit activities from the opening meeting to the closing meeting, inclusive. text/html 2023-05-19T15:07:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:what_is_iso_9001_certification&rev=1684508832&do=diff What is ISO 9001 Certification? Some customers require their suppliers to be ISO 9001 certified because want assurance that their suppliers have a basic, formal QMS (Quality Management System). When researching ISO 9001 certification, many people are surprised to learn that ISO (the text/html 2023-05-10T23:42:19+00:00 Anonymous (anonymous@undisclosed.example.com) https://www.richardrandall.com/doku.php?id=articles:why_companies_dont_promote_their_qms_certifications&rev=1683762139&do=diff Why Some Companies Don't promote their QMS Certification [Obtained from https://pixabay.com/vectors/megaphone-loudhailer-speaker-sound-308846/] Many companies either poorly publicize their ISO 9001/AS91xx Certification... or don't at all. These companies typically won't mention or post their QMS Certification on their website or mention it in e-mail signatures. Instead, they'll e-mail their ISO 9001/AS91xx certificates to ONLY those customers who request (or otherwise require) them. But no one…