Contract Quality Director

PROFILE

In an effort to garner unprecedented Quality Management expertise and results that fit within their budgets, many forward-thinking organizations are turning toward utilizing successful Contract Quality Directors in order to see their organizations through critical periods of change, including ISO 9001 implementation.  Once a refined, results producing quality management system has been successfully implemented by a high level Contract Quality Director, maintenance is typically transferred to a more junior level—or less experienced manager, providing that manager with a unique professional opportunity while ensuring his organization unparalleled results.

Richard C. Randall provides organizations with Quality industry expertise, breadth of experience and cutting edge methods garnered from his most successful clients throughout his career.  Whether developing and implementing a quality management system, refining existing quality systems (through Re-engineering or Value Added Assessments), guiding companies through the ISO 9001 registration or ISO 17025 accreditation process, Mr. Randall makes dramatic bottom-line results available to his clients on an affordable, part-time and/or contract basis.

Acting in the role of contract Quality Director for Intertek Labtest, Mr. Randall developed and implemented an ISO/IEC 17025 compliant online quality system leading to laboratory accreditation by the American Association for Laboratory Accreditation (A2LA).  Laboratory accreditation was a significant factor in Intertek Labtest being awarded the Juvenile Product Manufacturer's Association (JPMA) contract to manage the JPMA Product Certification Program. The JPMA contract authorizes Intertek Labtest to test juvenile products and furniture and issue the JPMA mark of approval for those products that pass all tests.  Mr. Randall continues his relationship with Intertek Labtest overseeing the quality system for the Testing (Hardlines/Toys and Textiles), Inspection and Social Compliance Auditing groups located in Springfield, NJ.

Also acting in the role of contract Program Director for Intertek Labtest, Mr. Randall developed and implemented an ISO Guide 62 compliant certification program leading to SAI (Social Accountability International) accreditation for offering SA8000 Certification services portion of the business.  Achieving SAI Accreditation positioned Intertek Testing Services as the fourth SA8000 certification body in the world (the certification program includes Intertek Testing Services offices located in the USA, Mexico, Hong Kong and France).  Upon completion of this assignment, the position of Program Director was transitioned to a full-time employee of Intertek Testing Services.

Formerly the Southeastern Regional Director for National Quality Assurance (NQA), USA, one of the world's largest and most successful ISO 9000 registrars offering more than ninety different scopes of certification, Mr. Randall is a Registered "QMS 2000 Principal Auditor", qualified through the "International Register of Certified Auditors" (IRCA) program with expertise in the areas of Manufacturing, Electronics, Test Houses, Process Industries and Service Industries.  Mr. Randall is also an RABQSA/IATCA Verifying Auditor who witnesses the audits and attests to the competence of individual auditors seeking to obtain an IATCA grade auditor certification.

Mr. Randall has participated in over 850 formal ISO 9000 audits, encompassing such diverse clientele as: Axiohm, Banta Corp., Berry Plastics Corp., BioRad Laboratories, Boeing, Canon, EcoLab, Inc., Evans Industries, Fayette (Best) Glove Company, Field Calibrations, Inc., Fluke Co., GE Industrial Systems, Gichner Shelter Systems, Gilbarco, Graybar Electric Company, Lambda Electronics, Landoll Corp., Limitorque Corp., Lockheed Martin, Meggitt Defense Systems, Munters Corp., NASA (JSC-RITF), Parker-Hannifin Corp., Premier Scales & Systems, Problem Solving Products, Inc., Raytheon Systems Co., Sanmina Corp., SGS - Oil, Gas and Chemicals Services, TTI Testron, UniGroup, Inc. and Wingfield Scale Co., Inc.

While Mr. Randall continues to perform ISO 9000 audits on a contract basis for world class registrars such as NQA, USA and Intertek Systems Certification—as well as ISO 17025 Calibration Laboratory Accreditation audits for ACLASS (Assured Calibration Laboratory Accreditation Select Services).  Mr. Randall's consulting firm is consistently successful at assisting clients to implement high performance business systems that are simple, comprehensive, self-sustaining, self-correcting and system-dependent rather than people-dependent.  Refined systems such as these successfully focus on cost management and exceeding customers’ expectations while simultaneously maximizing productivity and minimizing repetitious error, re-work and waste.

Mr. Randall's credentials further include tenure as the National Quality Manager for GE Electronic Services (now GE Instrumentation Services), offering instrument calibration and repair services to the nuclear industry, transportation services industry, telecommunications industry, biomedical/pharmaceutical industry, and a variety of manufacturing industries. Having integrated the activities of 20 individual sites to provide benefits on both a regional and a national level—and having brought each site through successful ISO 9001 certification on its first attempt—Mr. Randall received numerous awards for his performance in this capacity.

Mr. Randall is a co-author of ANSI/NCSL Z540-1:1994 American National Standard for Calibration - Calibration Laboratories and Measuring and Test Equipment - General Requirements; a consulting editor for the 1997 edition of of The Quality Yearbook published by by McGraw-Hill, Inc.,; a contributor to the second edition of The Wiley Encyclopedia of Packaging Technology, published by John Wiley & Sons, Inc.; and the author of ISO 9000 - Questions & Answers, published by GE Electronic Services.

Mr. Randall has served on the U.S. Technical Advisory Group (TAG) to ISO/TC 207 concerned with Environmental Management and responsible for the development of the ISO 14000 series, and continues to serve on the National Conference of Standards Laboratories (NCSL) "TQM Committee for Calibration Services", responsible for the ANSI/NCSL Z540 series of standards.

Mr. Randall is the author of Randall's Practical Guide to ISO 9000 (part of the Prentice-Hall "Professional Technical Reference" library - now in it's third printing); considered to be the standard for the application of ISO 9000—or the development of any quality management system. The book is widely acclaimed for its value to business and quality professionals, ISO 9000 registrars, auditors, consultants, students, or anyone with an interest in taking the most direct-line approach to quality implementation leading to registration.

Mr. Randall is recognized for his comprehensive, down to earth, cut to the chase ability to show companies how they can streamline and refine the implementation of a Quality Management System which maximizes production and service while minimizing repetitious errors, rework and waste.  His expertise, historical performance and value as a Contract Quality Director is unmatched in the industry.