Consulting Services

As a management consult, Richard Randall's mission is to assist clients in implementing high performance business systems which are simple, comprehensive, self-sustaining, self-correcting and system-dependent rather than people-dependent. Refined systems such as these successfully focus on cost management and exceeding customers’ expectations while simultaneously maximizing productivity and minimizing repetitious error, re-work and waste.

Richard Randall and a team of other qualified ISO 9001, ISO/TS 16949 (QS-9000), ISO 14001, AS-9100 Lead Auditors, along with experts in areas such as ISO 17025, ISO 17020, ISO 13485, OHSAS 18001, Six Sigma, Business Process Re-Engineering (BPR), Integrated Management Systems, Agile/Lean Manufacturing Techniques, Single-Piece Flow, and Risk Management provide a broad base of service and industry expertise, spanning everything from temporary staffing to nuclear power.

Randall offers expert consultation and client advantages such as:

a tiered fee system favoring established customers
a phone consultation service available to established customers who need an hour of our time rather than a day
services tailored to client's specific needs (such as on-site quality training on any topic, performed by experts, and significantly more effective, appropriate and less expensive than off-site training)

Randall provides resources designed to keep clients on track and acting independently after their consultant departs, preventing unwarranted follow-up fees. And since Randall and his team of consultants really are experts, you'll need to see us less often than other consultants. Just ask some of our clients; Almo Corp., Bell Microproducts, Electro Rent Corp. (the world's largest computer rental/lease company), Micro Typing Systems, Inc., Network Courier Services, and TradeMark Computer Systems.

Randall utilizes a variety of cutting edge systems to produce results. Among them, Randall employs ISO 9000 as a “business model template"; a baseline for defining the business's method of operation, documented in Standard Operating Procedures and Work Instructions. In doing so, hidden inefficiencies and ineffective practices are easily exposed.

Published studies illustrating the benefits of ISO 9000 implementation and/or registration are common. One such study, conducted as a joint survey by the AIAG (Automotive Industry Action Group) and the American Society for Quality - Automotive Division—and based upon over 600 responses—was presented at the American Society for Quality 1997 Quality Conference. This study, consistent with most, indicated the following average improvements:

Metric:	Average Change:	% Improvement:
PPM defects	3345 to 1698	Down 49%
Product Returns	749 to 346	Down 54%
Warranty Costs	$700k to $667k	Down 5%
Scrap %	4.3% to 3.7%	Down 14%
Rework %	19.1% to 24%	Up 26% *
Total Cost	$94.2k to $44k	Down 53%

* Many companies will experience increased rework when the business model is first formalized and improvements begin. This indicator reflects defective product that previously would have been passed on to the customer. As improvements are implemented and system refinements take place, this number will decrease as well.

Documenting and formalizing a business model prior to implementation provides extraordinary opportunities for operational improvement. Additional, gains are realized through Re-Engineering, a complex process requiring the integration of a variety of technical and business skills, including:

adding decision-support functionality to computer programming (allowing computers to anticipate repetitive "If-Then" decisions beyond simple default settings)
fully utilizing data sharing tools such as relational databases and groupware
integrating discrete business processes by replacing them with a unified process and
speeding a variety of transactions through the use of Electronic Data Interchange (EDI) or E-Commerce

Richard C. Randall and his associates demonstrate personal dedication to bringing the true meaning of "quality" to companies by assisting them in developing quality policies they can be enthusiastic about and proud of; by creating procedures which minimize work and maximize productivity; by developing quality systems which promote teamwork; and by creating a sense of achievement for workers while improving the bottom line, in no uncertain terms. Let us know how we can assist you toward these and your other goals.