Revisions to Randall's Practical Guide to ISO 9000

4th Printing - (Not planned)

After spending 2001 reviewing the ISO 9001:2000 standard, I seriously question it's continued value as a quality standard. For this reason I have notified my publisher that I do not intend to revise my book.  After performing several ISO 9001:2000 audits during the time that followed, I have confirmed my initial conclusions.  In my professional opinion, I do not consider ISO 9001:2000 to be an adequate quality standard for an industrialized nation.  However, I recognize that many readers / companies will transition to the ISO 9001:2000 standard.  For those readers I have created an "ISO 9001:2000 Overview" page.  I am also considering adding additional "tips" for meeting ISO 9001:2000 on this web site.

3rd Printing - November 1997

Significant changes to content include:

Page 10
Noted that ISO 9000-2 was revised and re-issued in 1997

Page 11
ISO/DIS 9004-5 was adopted and formally issued as ISO 10005:1995
ISO/DIS 9004-6 is now ISO/FDIS 10006
ISO/DIS 9004-7 was adopted and formally issued as ISO 10007:1995

Page 12
ISO/DIS 10013 was approved and formally issued as ISO 10013:1995
ISO/DIS 10015, "Continuing Education and Training Guidelines" was eliminated.

Page 28
Removed all references to "stakeholder" in the sample quality manual.

Note:
References were made to "stakeholders" in the initial printing to maintain consistency with the guidance contained in ISO 9004:1994.  ISO 9000 registrars are not requiring this reference and I personally disagree with the concept of addressing all "stakeholders" in a quality system.  While stakeholders should be recognized by a business, I believe that the quality system should place primary emphasis on the customer.

 
Page 32
Removed references to temporary employees.

Note:
Clarification regarding temporary employees is now provided on page 340.

Page 116
Updated "Guidance" section to reflect ISO 9000-2:1997 and ISO 10007:1995 (previously ISO/DIS 9004-7)

Page 146 & 372
Noted that:

• the RvC has changed its name to the RvA and;
• the NACCB is now the NACB.

Page 274-277
Complete revision of pages 274 - 277 to clarify preventive action.  These pages have been provided here available for download to readers of previous printings of Randall's Practical Guide to ISO 9000.  The file is ZIPPed (16k) in an MS Word 6.0 format.

  RPG4-14r.zip

  Note:
Click here to view the changes to pages 274-277 online using Microsoft Internet Explorer in the native Microsoft Word 6.0 format (35k).

Page 340
Revised section on "Temporary Employees" to read:

Temporary Employees
Most companies will at some point employ temporary workers. When this occurs, the question which arises is whether these individuals should be trained in order to comply with ISO 9000.  The current consensus among most ISO 9000 registrars (with observance of U.S. Employment Laws and the I.R.S.) is that these individuals are subcontractors and therefore are not required to be trained unless/until they are hired as permanent employees.

        Smart companies are calling on temporary agencies to provide basic training to these workers as a prerequisite for their business.  Progressive temporary employment agencies have responded by viewing this as a competitive edge.  Another benefit from this approach is the temporary agency becomes more inclined to send their client the same people the next time the client needs them.  This allows the temporary agency to control the amount of training they are performing and provides the client with experienced workers. In the end, both have a win-win situation.

 
Page 389
Noted that the NACCB has changed its name to the NACB, a division of UKAS.

2nd Printing - October 1996

There were no revisions to the second printing.