Change: New Requirement
Procedure Required: NO
Record(s) Required: None
Comments:
This section requires the organization to monitor information relating
to customer perception as to whether the organization has
met customer requirements as one of the measurements of the performance
of the quality management system. The methods for obtaining and using
this information must be determined, but are not required to be
addressed in a documented procedure.
Guidance:
I suggest paraphrasing the wording of the standard in your Quality
Manual AND be prepared to provide appropriate "lip service" to your ISO
9000 auditor. Methods to measure customer perception as to whether the
organization has met customer requirements include, but is not limited
to:
Ultimately, if you make any attempt at all to measure customer perception as to whether the organization has met customer requirements, an ISO 9000 auditor must accept it as your meeting this requirement.
|
Copyright © 2003 by Richard C. Randall This Page Last Revised: |
|
