ISO 9001:2000

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8.1 General

Change: New Requirements
Procedure Required: NO
Record(s) Required: None

Comments:
This section requires the organization to plan and implement monitoring, measurement, analysis and improvement processes. The key words from this section are plan and implement. However, no procedure or records are required.

Guidance:
ISO 9001:2000, section 8.1 is essentially a broad, sweeping series of general requirements that will be repeated later with more detail. Because no procedure or records are required, this section can easily be ignored.

I suggest paraphrasing the wording of the standard in your Quality Manual AND be prepared to provide appropriate "lip service" to your ISO 9000 auditor.



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