ISO 9001:2000

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5.2 Customer Focus


Change: ADDITIONAL Requirements
Procedure Required: NO
Record(s) Required: NONE

Comments:
This section is essentially a general statement of what will be required in sections 7.2.1 and 8.2.1 (it even references these two sections).

Guidance:
I suggest simply paraphrasing the wording of the standard in your Quality Manual.




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