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Introduction
4 Quality management system
4.1 General requirements
4.2 Documentation requirements
4.2.1
General
4.2.2
Quality manual
4.2.3
Control of documents 
4.2.4
Control of records
5 Management responsibility
5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Planning
5.5 Responsibility,
authority and communication
5.6 Management review 
6 Resource management
6.1 Provision of
resources
6.2 Human resources
6.3 Infrastructure
6.4 Work environment
7 Product realization
7.1 Planning of product
realization
7.2 Customer-related
processes
7.3 Design and development
7.4 Purchasing
7.5 Production and service provision
7.5.1
Control of production and service provision
7.5.2
Validation of processes for production and service provision
7.5.3
Identification and traceability
7.5.4
Customer property
7.5.5
Preservation of product
7.6 Control of
monitoring and measuring devices
8 Measurement, analysis and improvement
8.1 General
8.2 Monitoring and measurement
8.2.1
Customer satisfaction
8.2.2
Internal audit
8.2.3
Monitoring and measurement of processes
8.2.4
Monitoring and measurement of product
8.3 Control of nonconforming product
8.4 Analysis of data
8.5 Improvement
8.5.1 Continual improvement
8.5.2 Corrective action
8.5.3 Preventive action
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Copyright © 2003 by Richard C. Randall This Page Last Revised: |
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