Contracted Quality Manager / Specialist

Most businesses outsource multiple processes that aren't a part of their core business. For example, Marketing and Advertising, Accounting/Finance, Calibration Services, Human Resources, and Maintenance Services. Outsourcing non-core processes free management to focus on its core competencies (i.e., what it does best).

Many micro (≤10 employees) and small (11-50 employees) companies cannot justify the expense of a full-time Quality Manager / Specialist. And mid-sized (50-250 employees) often need limited/temporary support to manage the QMS “Certification” process.

We provide proven quality professionals who, on an as-needed basis, serve as Quality Managers / Specialists implementing and maintaining your ISO 9001, AS9100, or AS9120 QMS (Quality Management System). We interact with your Certification Body (Registrar), host your 3rd Party Audits, and resolve any nonconformities that might be identified.

The Value Proposition

According to (01/23), a Quality Assurance Director in the United States earns an average salary of $118k (without considering benefits). And due to our experience, we are able to accomplish QMS implementation and certification with far greater efficiency and speed at only a fraction of what a full-time Quality Assurance Manager would cost your business.

Micro and small companies typically only need a part-time quality professional to oversee their quality management system and maintain their 3rd Party certification. So rather than over-burden existing employees (possessing little or no quality experience) with those added responsibilities, it naturally makes sense to contract a part-time Quality Manager / Specialist to implement and maintain your ISO 9001, AS9100, or AS9120 QMS and host your 3rd Party Audits.

Medium-sized companies typically have a Quality Management System (QMS) in place but lack personnel with the knowledge and skill to quickly and efficiently manage the QMS Certification Process. Contracting a part-time Quality Specialist to support your existing personnel by being focused only on the QMS Certification process, allows your full-time Quality staff to focus on their day-to-day activities without the annual distraction of preparing and hosting 3rd Party Audits.

Understanding the challenges of managing a micro or small business, and the need for operational flexibility, we offer more cost-effective Contracted Quality Manager / Specialist services to fulfill the responsibilities of that role until such time as a full-time Quality Manager / Specialist can be justified. Recognizing that micro and small businesses must be cost-conscious, much of the work that we perform can be done remotely/virtually.

And for medium-sized companies, we can provide one or more part-time Quality specialists to support your existing personnel by being focused only on the QMS Certification process. This frees your full-time Quality staff to focus on their day-to-day activities while we handle the preparation and hosting of the annual 3rd Party Audits.

Our focus is on providing you with a “value-focused” service.

Typical Tasks/Responsibilities of a Quality Manager / Specialist

Public Domain Image. Obtained from These responsibilities typically include tasks such as:

  • Develop and implement a formal Quality Management System (QMS),
  • Develop and implement a Document Control / Knowledge Management System (KMS),*
  • Train employees in their responsibilities relating to the QMS,*
  • Develop a Supplier Management System for evaluating, qualifying, and managing suppliers),*
  • Develop and implement a calibration management system (for any measuring and monitoring equipment used),*
  • Develop and report on Quality Objectives / Goals that indicate the effectiveness of each process in meeting quality requirements,*
  • Perform Internal Audits to verify compliance with the Quality Management System,*
  • Develop and implement an operational risk management system (e.g., utilizing Risk Matrices or Process FMEAs),
  • Host Management Reviews of the Quality Management System,*
  • Manage the Corrective Action process,*
  • Achieve ISO 9001 / AS9100 / AS9120 quality system certification (as determined necessary by management),
  • Maintain a quality management system that consistently produces measurable improvements (e.g., through implementing LEAN Six Sigma (LSS) management techniques/tools).

* required by ISO 9001 or AS9100.

With over 3 decades of experience in Quality Management (e.g., ISO 9001, AS9100, AS9120, ISO 17020, ISO 17025), Richard Randall has the Quality industry expertise to implement these systems quickly, efficiently, and within strict budgets. And after implementation, he can maintain them cost-effectively.